Mark Tosetti, CEO at CAL and partner director at Movera – Mortgage Strategy

Tell us a little about your career so far

I have spent most of my career working in and around legal services, outsourcing and panel management, at firms including Capita, DLA and Optima Legal.

For the past few years I’ve been at Movera, initially leading group partnerships, but now I’m running CAL. [Conveyancing Alliance].

Much of my focus has been on connecting the dots between sellers, lenders, real estate agents and law firms to make complex processes work efficiently for clients, while making sales sense for everyone involved.

Do what you say you will do. Show. Build strong relationships. Keep improving

I’ve always enjoyed roles where you build something and improve it, rather than maintaining the status quo. The accommodation gives you ample opportunity to do just that.

What is the basis of your role at Movera?

My role is to coordinate relationships from lenders, real estate agents, brokers and direct clients; and creating more confidence for customers in their home buying journey, supporting them with a range of services.

I help shape that direction: identifying where partnerships can add real value, and where technology can improve knowledge and results; and to ensure that what we build is efficient, scalable and delivers better results for the customers and businesses we work with.

Customers should not repeat the same information multiple times to different groups

What was your reason for entering this field? What other career path might you choose?

I didn’t set out to work in financial services, legal services or home moving, but once you’re in it you quickly realize how important it is.

Moving home is one of the biggest moments in someone’s life, yet experience hasn’t always reflected that. That gap between value and knowledge is what makes it interesting. There is a real opportunity to improve the way things work, not just incrementally but meaningfully, by making better use of data, technology and collective thinking.

I’ve always enjoyed roles where you build something and improve it, rather than maintaining the status quo

If I had taken a different approach, it would have been in a space where process and customer experience are important; somewhere you can take something complicated and make it work better for people. Or running a guitar shop, which is not so easy!

What’s the best business advice you’ve ever received?

Get the basics right and always surround yourself with the best people.

Do what you say you will do. Show. Build strong relationships. Keep improving. It sounds simple but consistency is where most businesses struggle.

That means delivering honest, transparent relationships and service every time. When you combine that with the right people and a clear focus on improving the customer experience, the rest tends to follow.

Movera sits in a unique position because we see the whole journey, not just one part

What are the biggest challenges the industry has faced during your time in the industry?

First is flexibility. Transaction volumes are moving rapidly with interest rates and confidence, putting pressure on capacity, service and consistency.

The second is separation. There are many parties involved in the transaction, each with their own plans and processes. That creates duplication, delays and a lack of visibility for customers.

The real challenge is to scale speed, broad adoption, certainty, risk and compatibility, while delivering a simple and clear experience.

There is a real opportunity to improve the way things work, not just incrementally but more meaningfully,

If you could change just one thing in the market, what would it be?

I can make the journey more connected, especially in the beginning. Customers should not repeat the same information multiple times to different groups.

What is Movera’s USP?

Movera sits in a unique position because we see the whole journey, not just one part. We work with all brokers, agents, lenders and law firms, giving us both the data and the relationships to connect the process in a way that others cannot.

That allows us to do more than just work within the system. We can help fix it: bringing together the right partners, using technology in a practical way, and focusing on results that improve the customer experience.

This article appeared in the May 2026 issue of Mortgage Strategy.

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