POWER ASSISTANCE
Up to 10,000 eligible EDF households can get free fans, cooling products and help with electricity costs as part of a new £1 million heatwave support scheme.
At a glance: EDF says eligible customers at risk can receive matching support of up to £100. This may include a desk, base, hand or neck fan, cooling products, extinguishers and up to £20 in electricity used for cooling equipment.
Keeping cool can be another unacceptable expense when the temperatures rise, especially for families who are already worried about their energy bills.
Now EDF has launched a £1 million support scheme aimed at helping vulnerable customers stay safe and comfortable during extreme heat.
For its youth Heatwave Relief Packsthe energy supplier aims to help up to 10,000 eligible homes with a combination of efficient cooling equipment, energy bill assistance and hot weather advice.
Important eligibility warning
This is not a free fan offer for all EDF customers, and EDF has not yet announced a general public application form. Customers are identified through EDF support teams, trusted partners, community organizations and direct contacts. Support is tailored, so eligible families are not guaranteed a specific product.
What can be included in the EDF Heatwave Relief Pack?
EDF says eligible customers will receive support tailored to their circumstances. The total package can cost up to £100 and may include one or more of the following:
- Energy efficient desk or foot fans
- Hand held or neck fans
- Blackout curtains are hot
- Transparent window film
- Hydration bottles are reusable
- Cooling towels
- Up to £20 in electricity credit or vouchers
- Tips for staying safe during hot weather
The electricity subsidy is designed to help with the cost of using cooling equipment. However, “up to £100” is the specified maximum amount of support for a guaranteed cash payment.
MoneyMagpie says: Don’t think the program is offering £100 cash. Most support is expected to come in the form of relevant products and practical help, while the electricity donation is limited to up to £20 in credit or vouchers.
Who qualifies for a free follower?
EDF describes the program as targeted support for vulnerable customers who may struggle to keep their homes cool or worry about the cost of using electrical appliances such as fans.
The company has not yet published a simple checklist to ensure eligibility. Instead, it says customers will be identified as:
- EDF customer support teams
- Referrals from trusted partners
- Community organizations
- Direct channels for customer engagement
EDF is also working with Charis to distribute packages and energy consultancy service SHINE London to help identify potential customers.
People who may be particularly vulnerable in the heat can include the elderly, children and young children, people with disabilities, those with certain long-term health conditions and households facing financial difficulties. Individual circumstances will still determine whether EDF provides support.
You may need more support if:
“`
- You are older or have young children living at home
- You have an illness, disability or long-term health condition
- Uses medical electronics
- Your home is hard to keep cool
- You are facing financial difficulties
- You are worried about paying the cost of running a fan
These conditions do not automatically warrant the Heatwave Support Package.
“`
How to get a free follower from EDF?
EDF has not yet defined this program as an open offer that all customers can apply for through a dedicated free fan form.
However, customers who are vulnerable, struggling financially or concerned about coping safely in hot weather should contact EDF and explain their circumstances. Ask directly about the company Heatwave Relief Packs and summer support available to vulnerable customers.
Three steps you should take now
- Contact EDF and say you are struggling to keep your home cool or afford cooling costs.
- Ask if you can be considered for a Heatwave Relief Pack or other personalized help.
- Check if joining EDF’s Free Register of Essential Services will suit your circumstances.
EDF’s official support page has more information about Heatwave Help Packs and their extensive customer support:
visit the EDF customer support page.
For general help with energy bill problems, EDF currently lists no
0333 006 9950.
Check EDF’s official website before calling in case its contact details or opening hours change.
Note: Do not give out bank details or pay a fee to someone who says they can get a free EDF fan. Start with the official EDF website, your regular EDF account or a verified customer service number.
Should you join the Essential Services Register?
The EDF Priority Services Register, often abbreviated to PSR, is a free service for customers who require additional or specialized support.
You can join for reasons including illness, disability, mental health, having young or old people at home, recovering from hospitalization or relying on medical devices.
Being on the register does not automatically guarantee the Heatwave Help Pack. However, it can help to make EDF aware of your support needs.
You can read the EDF eligibility information and registration instructions on it
Official page for Registering Essential Services.
What other EDF help can you get?
Customers who are struggling with energy costs may be able to access other help apart from the heatwave program.
EDF says the Consumer Support Fund can provide grants and support to vulnerable customers facing difficulties with energy debt. Applicants may need to obtain independent credit advice before applying to the fund.
Ask about all the support available
When talking to EDF, explain your full situation rather than just asking the follower. The supplier may be able to discuss affordable payment plans, credit support, Priority Services or other practical assistance.
Customers of other energy suppliers should contact their own supplier if they experience difficulties. Provider hardship schemes vary, so no other company will necessarily offer the same Heatwave Support Package.
You may also find these MoneyMagpie guides useful:
How to keep your home cool without spending a fortune
EDF’s heat wave guidance includes keeping curtains and blinds closed on windows facing the sun during the day, opening windows when outside temperatures are cool and humid.
Simple ways to reduce overheating
- Shaded windows receive direct sunlight
- Open the windows when the air outside is cooler than the air inside the house
- Keep hydrated throughout the day
- Use the fan safely and place it where it will work
- Look out for friends and relatives who are elderly, single or at risk of health
Anyone concerned about the effects of extreme heat on their health should consult current NHS guidance or seek appropriate medical attention. This article provides general financial and consumer information, not medical advice.
Frequently Asked Questions
Does EDF give all customers free fans?
No. The Heatwave Relief Pack is targeted at eligible vulnerable customers. EDF says customers will be identified through their support groups, trusted partners, community organizations and direct contacts.
How much is EDF’s heatwave support?
EDF says tailored support can cost up to £100 per eligible household. This does not mean that every household will receive £100 in cash.
Can I apply online for a free EDF fan?
EDF has not announced a dedicated open application form for free fans. Customers in need of assistance should contact EDF through its official support channels and explain their circumstances.
Does every eligible family get a fan?
That’s not the case. EDF says support is tailored and may include different cooling products, window coverings, drainage products, electrical assistance or practical advice.
How much electrical support can I get?
EDF says the Heatwave Relief Pack may include up to £20 in electricity credits or vouchers to help cover the cost of running cooling equipment.
Do I need to be on the EDF Priority Services Register?
EDF has not stated that PSR membership entitles a person to receive a package. Customers with additional support needs should however check whether joining the free registry is appropriate.
MoneyMagpie’s decision
The EDF program can provide real help to vulnerable families during extreme heat. The bottom line is that this is a targeted, personalized service—not a worldwide fan giveaway. Contact EDF through the official channel, explain your needs clearly and ask what help may be available during the summer and throughout the year.
Sources
Information checked on 15 July 2026. Eligibility, availability, contact details and scheme conditions are subject to change. Always confirm the latest position directly with EDF before taking action.
